CRM (customer relationship management) and CMS (content management systems) are two crucial software tools for managing businesses in the modern era. While the two terms are often confused with each other due to similar acronyms, they’re actually very different and serve two completely different purposes.  Once you understand the benefits and advantages of CRM andContinue reading

ServiceNow Alternatives and Competitors

Our favorite ServiceNow alternative is Heroic KB because it is a robust knowledge base theme for WordPress websites. Try Heroic KB risk-free with a 30-day money-back guarantee. ServiceNow is a unique knowledge-based software on the market. Despite being branded as a workflow management tool, it’s packed with sufficient knowledge management features to provide customers andContinue reading

TeamViewer Alternatives and Competitors

The best TeamViewer alternative is ZohoAssist because it’s easy to use and provides unattended remote access. Save more than 15% by subscribing to one of the yearly subscription plans of ZohoAssist. TeamViewer is a popular software for providing remote support or gaining remote access to a computer. It provides the most efficient remote support services.Continue reading

Webex vs. Microsoft Teams

Webex and Microsoft Teams are two of the most popular video conferencing platforms on the market. Businesses of all sizes use them to stay connected with employees, customers, and partners. Each product has features like group chat, file sharing, and video conferencing that streamline communication between remote workers, office colleagues, and clients. But which videoContinue reading

Service Desk vs. Help Desk

Deciding whether your business needs service desk or help desk services can be a challenging one. Some people use these two terms interchangeably, which further complicates the process.  Many businesses need both types of services. Help desk services work for solving specific problems, while service desk services provide an umbrella for overseeing support services. However,Continue reading