A call center IVR is a software that automatically routes callers to the right place based on the things they …
The Least Frustrating Call Center IVR Setup Read More »
The post The Least Frustrating Call Center IVR Setup appeared first on .
Some things––like snowflakes, first dates, and fine art––need to be unique, but call center manager job descriptions do not. There …
Steal Our Call Center Manager Job Description Read More »
The post Steal Our Call Center Manager Job Descr…
Speech analytics is the practice of monitoring and analyzing audio from call center phone calls to gather information that can …
3 Speech Analytics Tricks That Always Work for Call Centers Read More »
The post 3 Speech Analytics Tricks Tha…
Having trouble tracing an unknown or unwanted VoIP call? The hard truth is, in most cases, tracing VOIP calls is …
How to Trace a VoIP Call? You Can’t. Do This Instead. Read More »
The post How to Trace a VoIP Call? You Can’t. Do This Inst…
Call center outsourcing is a strategy many companies leverage to try and manage their customer service operations efficiently. Basically, it …
Outsource Your Call Center Without Customers Hating You Read More »
The post Outsource Your Call…
Voice over Internet Protocol (VoIP) is a technology that allows you to make phone calls via the internet, rather than …
VoIP Phone Systems: What Every First-Time Buyer Should Know Read More »
The post VoIP Phone Systems: What Every First-T…
Cloud call centers move the technology required for managing inbound and outbound communications to the cloud. The hosting and support …
The Hidden Downsides to Cloud Call Centers Read More »
The post The Hidden Downsides to Cloud Call Cen…
Call center analytics uses data about how your call center agents are doing their jobs, overall customer satisfaction, and product …
What to Ignore and What to Keep with Call Center Analytics Read More »
The post What to Ignore and What to…
If you’re considering a role as a call center agent—or you’re already doing the job—you know it takes a broad …
The Only 3 Call Center Skills You Need to Get Promoted Read More »
The post The Only 3 Call Center Skills You Need to Get Promo…
An outsourced outbound call center is a specialized service that allows your business to delegate its customer outreach tasks to …
Should You Outsource Your Outbound Call Center? How to Know Read More »
The post Should You Outsource Your O…
Conference bridge calls allow participants to dial into a shared number, creating a seamless conversation hub in the cloud. They …
Are Conference Bridge Calls Dead in 2024? Well, That Depends Read More »
The post Are Conference Bridge Call…
If you were born before the internet, you may remember when marketing and sales practices involved hiring an army of …
5 Types of Call Center Dialers and When To Use Each Read More »
The post 5 Types of Call Center Dialers and When To Use …
CPaaS, short for Communication Platform as a Service (CPaaS), is a cloud-based platform that enables developers to integrate real-time communication …
CPaaS: The Complete Beginner’s Guide Read More »
The post CPaaS: The Complete Beginner’s…
The technical details of recording a call on an Android phone are relatively easy to grasp, but there’s more to …
How To (Legally) Record A Phone Call On Android – Sort of Read More »
The post How To (Legally) Record A Phone Call On …
The only thing you need to crank up those call center sales is speed. And it’s not just us saying …
Out of 6 Ways to Boost Call Center Sales, You Only Need This Read More »
The post Out of 6 Ways to Boost Call Center Sales, You Only Need T…
