When done right, good IVR routing provides your customers with a better call-in experience, improves your call center metrics, and makes your agents’ lives easier by ensuring they’re getting the callers that are best suited to their expertise. Addition…
When running a call center, it behooves you to check your CDRs (Call Detail Records) from time to time. These are not full scripts of entire conversations, but rather, a stored log of information about every phone interaction between your call ce…
Cloud calling—also known as telephony—might just be the best phone system set-up for your business for a long list of reasons. It’s flexible, inexpensive, and it doesn’t require a lot of equipment or technical knowledge. But cloud calling i…
Automatic call distribution (ACD) is a technology used in call centers to distribute incoming calls evenly among customer service agents. ACD helps you make sure every calling customer is connected to an agent as quickly and efficiently as possible. AC…
Copywriting can seem like a dark art. It’s not. There’s a few, simple tricks that ALWAYS produce results. Get more sales, leads, and traffic just by changing a few words. And these steps are simple enough for a complete beginner to use. Look, if you fo…
Copywriting can seem like a dark art. It’s not. There’s a few, simple tricks that ALWAYS produce results. Get more sales, leads, and traffic just by changing a few words. And these steps are simple enough for a complete beginner to use. Look, if you fo…
There are plenty of motivational call center tips out there that sound great on the surface but don’t actually do anything for your team. It’s like putting up a cheesy (and completely ignorable) poster in your office that says, “Take the next ste…
When you’re so fed up with playing phone tag that you’re finally going to do something about it, call forwarding is one of the best things you can do. With this feature activated, you can redirect calls from any landline or mobile phone to another numb…
It’s not easy to set your resume apart from your competition. Most job applicants get rejected in the first round of application screening, and only 2 to 3% of applicants receive an interview call. So what changes can you make to your resume to increas…
The most basic hosted IVR plans can cost as little as $20 per user per month. For more advanced cloud-based IVR systems, prices can go up to several hundred dollars per user per month. On-premise IVR systems involve a larger upfront investment, ranging…
Call center workflows can help you automate tasks, free up your agents’ time, stay financially lean, and ensure that customer inquiries are handled on time. However useful they may be, though, you don’t need a million workflows to get…
Sign up for our weekly Unstuck newsletter at https://www.smartpassiveincome.com/newsletter/
Steve Huynh wanted to get his first ever course launch right. He wasn’t expecting his life trajectory to be changed in the process.
The post A Lifechanging Course Launch through the Power of Community appeared first on Smart Passive Income.
Sign up for our weekly Unstuck newsletter at https://www.smartpassiveincome.com/newsletter/
Amanda Parker wanted to bring her podcast vision to life — with the All-Access Pass it came together in six months.
The post A Successful Podcast Launch in Six Months with the All-Acess Pass appeared first on Smart Passive Income.
Sign up for our weekly Unstuck newsletter at https://www.smartpassiveincome.com/newsletter/
Katy Widrick invested in the All-Access Pass to shift everything about her podcast and find alignment and purpose.
The post Building Wings on the Way Down: an All-Access Pass Success Story appeared first on Smart Passive Income.
Similar to directory levels in an operating system, breadcrumbs are secondary navigational tools that help visiting users identify their current positions on websites, mobile applications, and even some offline systems. In a nutshell, breadcrumbs can h…
