Call center workflows can help you automate tasks, free up your agents’ time, stay financially lean, and ensure that customer inquiries are handled on time. However useful they may be, though, you don’t need a million workflows to get…
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Steve Huynh wanted to get his first ever course launch right. He wasn’t expecting his life trajectory to be changed in the process.
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Amanda Parker wanted to bring her podcast vision to life — with the All-Access Pass it came together in six months.
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Katy Widrick invested in the All-Access Pass to shift everything about her podcast and find alignment and purpose.
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Similar to directory levels in an operating system, breadcrumbs are secondary navigational tools that help visiting users identify their current positions on websites, mobile applications, and even some offline systems. In a nutshell, breadcrumbs can h…
Sales and technical support teams are like little armies protecting a company’s reputation. Call center representatives, meanwhile, are like field commanders who answer calls, troubleshoot issues, and track all of their progress to protect the company …
Although call masking can be used to keep some phone numbers hidden, it’s nice to know who is calling you the rest of the time. One of the lesser-known ways of doing so is to have your device announce caller names out loud. Not only can this save you t…
When it comes to keeping customers on the line, there are four key call center IVR (Interactive Voice Response) practices that make a real difference. These practices are vital because they address common reasons why customers hang up—and can help you …
Ever wonder what your website looks like on a smartphone? There’s a simple way to do it even if you don’t have your phone handy. Use your computer. It’s easy to do and we’ll show you how. And if you want to see the desktop view of your website on [R…
Hiring pros to record your IVR voice is a good move in pretty much every case. Of course, the DIY route can be awfully tempting, but don’t underestimate how much a really good automated first impression can matter. Nevertheless, there are still a few n…
Robocalls are those automated recordings that start a few seconds after you answer the call. Sometimes they’re election-related; other times, they may be a business trying to sell you something. Most of the time, though, these calls are scammers trying…
If you’re still paying a lot every time you pick up the phone to call grandma in the next state or your best friend in another country, you’re doing it wrong. Subscribing to an expensive long-distance calling plan or paying a high per minute rate is a …
WordPress (WP) is an industry-leading web publishing platform with a content management system (CMS) that’s easy to use, SEO-friendly, and completely free. One of the main advantages of using WP over other popular alternatives is its high degree of cus…
Everyone has an opinion on what working in a call center feels like. The truth is, working as a call center agent can be a rewarding, challenging, and fulfilling experience—sometimes, all at once. Whether you’re fully invested in getting a call c…
Video games are designed to keep us hooked on a story. The challenges, the badges, the achievements and leaderboards—they’re all meant to keep us glued to the game. In business, gamification applies the same tactics to motivate customers and empl…
