When your phone rings, you answer it, and there’s nothing but silence on the other end, that’s a ghost call. …
How to End Ghost Calls (For Good) In Less than 60 Minutes Read More »
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Call handling is about how well (or how poorly) a team manages its inbound and outbound calls. Do it well, …
Poor Call Handling Hurts Your Team – Here’s How to Avoid It Read More »
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Managing customer support at scale is far from easy. And if you’ve ever tried to call customer support during peak …
Overloaded with Calls? 13 Ways a Call Center BPO Can Help Read More »
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Call centers can play a huge role in the overall customer service that a company provides. As a result, your …
The Call Center CX Tricks That Don’t Make Customers Hate You Read More »
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HyperText Markup Language (HTML) is the internet’s foundation. It’s the standard language for telling web browsers how to structure a …
The Best Examples of HTML Websites That Still Work Today Read More »
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Interactive design elements can be pretty headache-inducing in terms of their development and maintenance requirements. Nevertheless, they’re usually worth the …
11 Interactive Websites That Convert Visitors Into Users Read More »
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An effective call center can be a valuable driver of success for any business that needs one, but only if …
For Call Center Best Practices, You Only Need These 9 Read More »
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Call center avoidance refers to when agents intentionally dodge or neglect their assigned tasks, particularly when handling customer calls. Avoidance …
Call Center Avoidance Spells Trouble: Here Are 9 Quick Fixes Read More »
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Calling customer support can be a hassle in itself, but having to wait before getting service can make it even …
Call Center Callbacks – A Secret Weapon for Agent Productivity Read More »
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If your call times are creeping upward in duration, your first-call resolution rates are declining, and your customer satisfaction scores …
4 Signs It’s Time for Call Center Coaching (+ How to Do It) Read More »
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Artificial intelligence (AI) has become a transformative force in many industries and verticals, including the call centers of businesses everywhere. …
16 Surprising Things Call Center AI Can (And Can’t) Do Read More »
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A simple 6-step goal-setting process to up-level all aspects of your life, not just your business, to focus on you as a whole person.
The post Designing Holistic Goals (The Best Framework to Avoid Burnout) appeared first on Smart Passive Income.
Knowing what to ask in an interview is tough. There are so many interesting things you could ask, but the …
We Only Use This One Call Center Interview Question Read More »
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The short answer is yes, you should use a calling line ID. This is the technology that allows you to …
Many Big Businesses Use a Calling Line ID. Should You? Read More »
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Many B2B companies like to call their clients business partners—especially if you’re able to meet each other’s needs at the …
Dock Review Read More »
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