Tech

Here’s the truth: call center service levels tell you almost nothing about your team’s performance. They focus on how fast …
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Reduced costs aren’t the only reason why you should use an offshore call center. And while it may be true …
Many Big Businesses Use an Offshore Call Center. Should You? Read More »
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No business wants to lose customers, especially due to missed calls. That’s where overflow call center services come in. These …
Use Overflow Call Center Services to Stop Losing Customers Read More »
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Let’s get right to the short answer: no, for most businesses, call center quality monitoring isn’t going too far. In …
Is Call Center Quality Monitoring Going Too Far? Maybe Read More »
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There are several factors that go into figuring out the cost of a VoIP system, so we’re going to break …
How Much Does a VoIP System REALLY Cost? Read More »
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Ever wonder how it’s possible that we put a man on the moon over 50 years ago, and yet you …
Choppy Calls? VoIP Bandwidth Requirements Aren’t the Culprit Read More »
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With all the fancy new tech crammed into the latest iPhone, recording calls should be fairly easy. But if you …
How to (Legally) Record a Phone Call On Your iPhone Read More »
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Setting up a HIPAA-compliant VoIP system isn’t as simple as picking a certified provider and calling it a day. You …
How to Avoid Non-Compliance Fees with HIPAA-Compliant VoIP Read More »
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Looking to record phone calls on your iPhone or Android device? We’ve got you covered. By using a call recording …
The Easiest Way to Record a Phone Call (iPhone and Android) Read More »
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Installing a voice over internet protocol (VoIP) system at your company is pretty straightforward once you determine what type of …
VoIP Installation: How to Get it Right the First Time Read More »
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Most customers who get on the phone with call centers don’t really care about the analytical jargon or omnichannel marketing …
The 4 Call Center Trends That Customers Actually Care About Read More »
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Need to send a fax and not sure where to start? We’ve got you covered in six simple steps. Step …
How to Use a Fax Machine for the First Time Read More »
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Wi-Fi calling enables voice communication anywhere you have access to the internet, including areas where the cellular signal is weak …
Why Everyone Should Set Up Wi-Fi Calling Read More »
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Let’s cut to the chase, SMS messages and texts are the same thing. The only difference is that text messaging …
SMS vs Text: What’s Right for Your Business? Read More »
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