Customer Support

Our favorite ServiceNow alternative is Heroic KB because it is a robust knowledge base theme for WordPress websites. Try Heroic KB risk-free with a 30-day money-back guarantee. ServiceNow is a unique knowledge-based software on the market. Despite being branded as a workflow management tool, it’s packed with sufficient knowledge management features to provide customers andContinue reading

Deciding whether your business needs service desk or help desk services can be a challenging one. Some people use these two terms interchangeably, which further complicates the process.  Many businesses need both types of services. Help desk services work for solving specific problems, while service desk services provide an umbrella for overseeing support services. However,Continue reading

If your small-to-medium-sized business is like most, your employees rely on computers and technology regularly throughout the workday. When these items are not working properly, your employees end up being less productive and more frustrated. The majority of such businesses need to have support people available to keep the employees’ tech tools working. Depending onContinue reading

Want to just get started? Sign up for Zoho Assist and create your remote desktop today. In your workplace, there are a few things that you need in order to be productive. Sometimes, you need a second monitor to get all of your work done. Or, you might need to access certain files that areContinue reading

Helpdesk software is critical to providing customer service in the modern era. Now customers can communicate with your customer service team through live chat, social media, email, and over the phone using a ticketing support system. Helpdesk software allows your team to manage everything in one place. It’s a versatile solution for businesses of allContinue reading