Our favorite ServiceNow alternative is Heroic KB because it is a robust knowledge base theme for WordPress websites. Try Heroic KB risk-free with a 30-day money-back guarantee. ServiceNow is a unique knowledge-based software on the market. Despite being branded as a workflow management tool, it’s packed with sufficient knowledge management features to provide customers andContinue reading 
Deciding whether your business needs service desk or help desk services can be a challenging one. Some people use these two terms interchangeably, which further complicates the process. Many businesses need both types of services. Help desk services work for solving specific problems, while service desk services provide an umbrella for overseeing support services. However,Continue reading
If your small-to-medium-sized business is like most, your employees rely on computers and technology regularly throughout the workday. When these items are not working properly, your employees end up being less productive and more frustrated. The majority of such businesses need to have support people available to keep the employees’ tech tools working. Depending onContinue reading
Want to just get started? Sign up for Zoho Assist and create your remote desktop today. In your workplace, there are a few things that you need in order to be productive. Sometimes, you need a second monitor to get all of your work done. Or, you might need to access certain files that areContinue reading
Want to jump straight to the answer? The outbound call center service for most people is Nextiva or Five Star Call Centers. Imagine if your outbound call agents were engaged, able to handle customer rejections, and consistently hitting their connection rate targets. Moreover, your business has a steady pipeline of qualified leads and is continuallyContinue reading
Want to jump straight to the answer? The best automated answering service for most small businesses is VoiceNation or SAS. Small businesses have limited time, and answering customer calls yourself takes your attention away from actually running the business. The problem is that diverting calls to voicemail often gives off the wrong impression. Automated answeringContinue reading
Want to jump straight to the answer? The best help desk ticketing system for most people is Zoho Desk or Freshdesk. Helpdesk ticketing software is an essential extension for many businesses, especially for those handling a high number of customer inquiries. Helpdesk ticketing systems can help you manage customer issues without needing an entire callContinue reading
Want to jump straight to the answer? The best inbound call center services for most people are RingCentral or Nextiva. Call center services are essential if you receive a high volume of inbound calls from customers and are worried you won’t get back to everyone. Utilizing a call center service is the easiest and mostContinue reading
Want to jump straight to the answer? The best live chat software for most people is definitely HubSpot Live Chat or LiveChat.com. Live chat software has become an increasingly popular customer service solution for websites across all industries. From lead generation to sales support, troubleshooting, and general inquiries, the use cases for live chat areContinue reading
Helpdesk software is critical to providing customer service in the modern era. Now customers can communicate with your customer service team through live chat, social media, email, and over the phone using a ticketing support system. Helpdesk software allows your team to manage everything in one place. It’s a versatile solution for businesses of allContinue reading
Want to jump straight to the answer? The best customer service software for most people is Gorgias or Freshdesk. Good customer service software puts your support teams in the best possible position. They’ll stay better organized with less busywork. That’s more time to spend solving problems and delivering a five-star experience. Your employees have exactlyContinue reading
You may offer high-end products with the lowest price on the web, but that doesn’t necessarily guarantee conversions or customer loyalty. There is a lot of competition out there, not just from Amazon but also smaller boutique sites that offer similar products. Customer experience is what sets you apart. It is the sum of allContinue reading
How are you currently communicating with your customers? If calling, emailing, or submitting a form on your website are the only means for your customers to reach you, you need to get with the times and make some changes. Offering live chat on your website is a better way to provide customer service. According toContinue reading
