ServiceNow Alternatives and Competitors

Our favorite ServiceNow alternative is Heroic KB because it is a robust knowledge base theme for WordPress websites. Try Heroic KB risk-free with a 30-day money-back guarantee. ServiceNow is a unique knowledge-based software on the market. Despite being branded as a workflow management tool, it’s packed with sufficient knowledge management features to provide customers andContinue reading

Service Desk vs. Help Desk

Deciding whether your business needs service desk or help desk services can be a challenging one. Some people use these two terms interchangeably, which further complicates the process.  Many businesses need both types of services. Help desk services work for solving specific problems, while service desk services provide an umbrella for overseeing support services. However,Continue reading

Help Desk vs. Desktop Support

If your small-to-medium-sized business is like most, your employees rely on computers and technology regularly throughout the workday. When these items are not working properly, your employees end up being less productive and more frustrated. The majority of such businesses need to have support people available to keep the employees’ tech tools working. Depending onContinue reading

Best Automated Answering Services For Small Businesses

Want to jump straight to the answer? The best automated answering service for most small businesses is VoiceNation or SAS. Small businesses have limited time, and answering customer calls yourself takes your attention away from actually running the business. The problem is that diverting calls to voicemail often gives off the wrong impression. Automated answeringContinue reading

Best Live Chat Software

Want to jump straight to the answer? The best live chat software for most people is definitely HubSpot Live Chat or Live chat software has become an increasingly popular customer service solution for websites across all industries. From lead generation to sales support, troubleshooting, and general inquiries, the use cases for live chat areContinue reading

Compare The Best Customer Service Software

Want to jump straight to the answer? The best customer service software for most people is Gorgias or Freshdesk.  Good customer service software puts your support teams in the best possible position. They’ll stay better organized with less busywork. That’s more time to spend solving problems and delivering a five-star experience. Your employees have exactlyContinue reading