Call Center Metrics Starter Guide: Learn the Basics

Want to start giving your customers the best support possible? The best call center software on the market is Nextiva or RingCentral, depending on your needs. Click here to get started for as low as $50 per month. Call centers are for more than just issue resolution—they’re also used to measure customer satisfaction, agent performance,Continue reading

Compare the Best Business Communication Tools

Our recommendation for the best business communication tool is Nextiva because it’s an ultra-reliable and versatile VoIP phone system that’s packed with business features. Get started now. Gone are the days when businesses rely strictly on phones and email to communicate. Long email chains are tough to follow and often ineffective. With so many organizationsContinue reading

Slack Alternatives and Competitors

Our preferred Slack alternative is Microsoft Teams, as its comprehensive features and third-party integration make it especially ideal for large businesses. Sign up for Microsoft Teams for free.  Slack is a cloud-based instant messaging app designed for the workplace with direct messaging, group messaging, transfer of files, and various other tools. It is widely regardedContinue reading

Call Center KPIs Starter Guide: Learn the Basics

Keep track of your call center KPIs and metrics with Nextiva, using its advanced built-in analytics, dashboard, and reports that provide in-depth insights into call performance. You can get a 30% discount on all plans when you get started today.  Tracking call center key performance indicators (KPIs) simplifies measuring call center efficiency. These KPIs areContinue reading

Multichannel Contact Center Starter Guide: Learn the Basics

Set up your multichannel contact center with Nextiva, a cloud-based option that provides easy access to remote IT and customer support teams. Sign up now and get 30% off on all plans.  Effective customer service involves multiple touchpoints, including voice, social media, SMS, and web. Case in point—customers will engage with three to five differentContinue reading

Applicant Tracking System Starter Guide: Learn the Basics

Streamline your recruiting process today with BambooHR, an intuitive, all-in-one HR software that seamlessly combines application tracking and HR management capabilities. Sign up for a free trial today and try out BambooHR risk-free for seven days.  The typical recruiting process has multiple moving parts, including updating job specifications, preparing recruitment material, sourcing and attracting candidates,Continue reading

Paycom Review

Paycom is a payroll and HR technology provider focusing on user experience, ease of implementation, and employee-managed data. Founded at the inception of the dot-com bubble in 1998, it’s considered one of the first fully online payroll companies. Paycom’s payroll software has several easy-to-use yet powerful tools that streamline payroll processing and help eliminate errors.Continue reading

Compare the Best Business Text Messaging Services

Our recommendation for the best business text messaging service is SimpleTexting because of its versatility, reliability, ease of use, and fair pricing. Start your 14-day free trial today. With consumers bombarded with dozens of promotional emails on a daily basis, it’s become increasingly difficult for organizations to reach their audience. Emails get ignored, deleted, orContinue reading

Patriot Software Review

Patriot is an online payroll and accounting software company founded in 2002. The company had humble beginnings, but today Patriot positions itself as one of the simplest and most affordable payroll and accounting software available to American businesses. It specializes in HR management, time and attendance, accounting, and payroll management. Patriot is an ideal softwareContinue reading